Head of B2B Technical Support in Home - National Employment Savings Trust (NEST)

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£85,000 to £95,000 (depending on experience)

Permanent

Not Specified

37.5 Working Hours - (Flexible)

23 Apr 2026

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Head of B2B Technical Support

*Please note we only accept online applications.*

Role Overview

This role is a key part of the Business to Business (B2B) Proposition leadership team, expected to offer a high level of technical insight and knowledge. Leading a small team of experts the jobholder will provide technical support to both the B2B team developing Nest's propositions for it's employer and intermediary customers and to our Key Account Managers directly supporting our largest employer and intermediary customers. The team will also have responsibility for managing Nest's relationships with key Payroll Software Providers.

The minimum criteria for this role are:

The jobholder is expected to be a subject matter expert in all aspects of the DC pension market, have an in-depth knowledge of payroll, middleware systems and their integration and automation with NEST
The jobholder is expected to have a high level of expertise of the NEST systems and processes and be skilled in supporting the development of equivalent expertise in colleagues
Experience of delivering a multi-level relationship management model to external customers
Experience of strategic account management, influencing outcomes and objection handling
Experience of line management, including coaching and development of relevant skills within others

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:
• Definition of our customer strategies
• Developing, maintaining and evolving our customer value propositions
• The brand and marketing of Nest to our customers
• The design of the service experience our customers enjoy across all channels
• Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles and we particularly encourage applications from Black, Asian and minority ethnicity, LGBTQ+, and disabled candidates.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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