Remote Account Manager (Employer) in London/Hybrid - National Employment Savings Trust (NEST)

London/Hybrid

£40,000 to £45,000 (depending on experience)

Permanent

Not Specified

37.5 Working Hours - (Flexible)

17 Jun 2026

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Remote Account Manager (Employer)

*Please note we only accept online applications.*

Role Overview

The Remote Account Managers form a vital part of Nest's Business to Business (B2B) Proposition team, acting as a first point of contact for a portfolio of our large employer customers. The role will offer a variety of activities in supporting the needs of your customers to ensure their retention and development with Nest. Utilising both online and remote techniques you will be expected to provide a high level of support and service to our customers, demonstrating both technical expertise and great relationship management skills.

The minimum criteria for this role are:

Some auto enrolment, defined contribution and trust-based pensions knowledge plus an understanding of the payroll market and how it fits into NEST’s delivery model
Skilled in relationship management, influencing outcomes and objection handling
A clear view of the different types of customers Nest has, and different engagement approaches required for each, with experience within the Employer sector
Ability to understand profitability models and how they relate to an account management framework
Presentation skills and comfortable in front of audiences

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:

• Definition of our customer strategies
• Developing, maintaining and evolving our customer value propositions
• The brand and marketing of Nest to our customers
• The design of the service experience our customers enjoy across all channels
• Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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