Head of Member Propositions & Acquisitions

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London/Hybrid

£85,000 - £110,000

Permanent

Not Specified

37.5 Working Hours - (Flexible)

22 Jan 2025

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Head of Member Propositions & Acquisitions

Role Overview

The Head of Member Propositions & Acquisitions will lead the development, delivery and management of Nest's Member value propositions, focusing on the needs of its diverse member base. The role will oversee the strategy, creation, and ongoing management of Member propositions, ensuring they align with Nest’s Purpose, Values and broader strategy. It will also lead on acquisition for key segments, specifically, the self-employed. Working closely with senior leadership, it will lead a team of Proposition Managers to ensure the successful delivery and optimisation of new and existing propositions.

Deliverables:

Strategy Development & Delivery:

Define and lead the Member proposition strategy in line with Nest’s objectives for Member acquisition, engagement, retention, and growth.

Identify, develop, and launch compelling, resilient innovative propositions, using the full marketing mix (product, price, take to market etc.) tailored to different Member cohorts

Blend the creativity needed to identify and achieve unique propositions for Nest with highly developed sense of commerciality

Leadership & Team Management:

With the Member Propositions Director, lead the business on what Nest Members need now and next to meet Nest’s Purpose of delivering financial peace of mind for all

Lead and mentor a team of Proposition Managers, fostering a constant high-performance culture that delivers satisfying careers as well as business objectives

Ensure the team is aligned with the wider business strategy and has the tools, resources, and support necessary to succeed in delivering customer initiatives

Collaboration & Stakeholder Management:

Engage with key internal stakeholders and external partners to inform and optimise proposition development and delivery

Work closely with B2B counterpart to ensure efficiencies and ‘one voice’ to the market

Represent Member Propositions in governance forums, including the Customer Committee and Member Panel and at relevant external industry forums

Commercial, Market & Customer Insights:

Be Nest’s strongest advocate for Members, leading on customer closeness initiatives and taking the opportunity to ensure everyone at Nest understands its member differences, needs, aspirations etc.

Utilise market, customer, financial, and operational insights to identify opportunities for new proposition development or optimisation of existing propositions.

Financial & Performance Accountability:

Lead on annual planning process for Member propositions, ensuring that a 3-year (or longer) strategic plan is supported by clear, budgeted annual activities and their associated benefits

Lead the development of business cases for all Member propositions

Set and monitor KPIs to measure the effectiveness and success of propositions, making adjustments as needed to ensure continued relevance and impact.

We are open to discussing working patterns.

We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Please note the closing date is: 22 January 2025.

Reward and recognition

A discretionary bonus scheme
Reward and recognition scheme
Enhanced auto enrolled pension – your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we’ll contribute 10%.
Income protection scheme – is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.

Click here to see the benefits we offer at Nest.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

For more information about our recruitment process click here

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:

Definition of our customer strategies
Developing, maintaining and evolving our customer value propositions
The brand and marketing of Nest to our customers
The design of the service experience our customers enjoy across all channels

Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our role and we particularly encourage applications from Black, Asian and minority ethnicity, LGBTQ+ and disable candidates. We are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have disability, declare that you’re applying through the scheme and meet the minimum criteria for this role, we aim to invite you to an interview. However, there may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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