Business Analyst in London/Hybrid - National Employment Savings Trust (NEST)

London/Hybrid

Competitive

Permanent

Not Specified

37.5 Working Hours - (Flexible)

18 Nov 2026

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Business Analyst

*Please note we only accept online applications.*

Role Overview

We're looking for a Business Analyst to help shape and improve the experience of employers and third-party providers across the UK's workplace pension ecosystem. In this role, you'll translate business and customer needs into clear, actionable requirements that support seamless onboarding, high-quality data flows, and efficient interactions between employers, payroll and accounting providers, and our delivery partners.

Working closely with Product Managers, UX/UI Designers, Service Designers, Engineers, and Operations teams, you'll map end-to-end customer journeys, identify pain points, and drive continuous improvements that simplify complex pension processes. This is an exciting opportunity to influence products and services used by thousands of organisations across the UK while playing a key role in delivering better outcomes for employers and members.

The minimum criteria for this role are:

Proven experience working as a Business Analyst within a within a regulated environment, ideally within pensions, financial services, or a comparable sector.
Strong experience in requirements gathering, stakeholder engagement, process mapping, and user story creation.
Ability to apply a wide range of business analysis techniques, including requirements elicitation, process modelling, and impact assessment.
Experience working within cross-functional teams, collaborating with Product, Design, Engineering, and Business stakeholders.
Knowledge of service design, UX, or customer journey mapping.
Proficiency with Agile delivery methodologies and tools such as Jira, Confluence, Visio, or similar.
Understanding of risk management, governance, and compliance requirements within a regulated environment.
Familiarity with UX/UI principles, customer research methods, and design thinking approaches.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

he Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups—members, employer providers, and distribution partners—through various channels.

We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock-ups help us test ideas and refine experiences, while data guides our decisions and solution design.

We focus on delivering meaningful, easy-to-use experiences for our members, employers, and partners—driven by a product-led mindset.

Customer Experience sits among a wider Customer team consisting of Propositions (b2b & b2c) and Brand and Marketing where it is our role to bring our propositions and brand to life in our customer experience delivery. Alongside our internal teams we have a strategic delivery partner that provides our scheme administration services. This means the transactional engine, digital interfaces, back-office processing and our customer contact support centre, as well as both collecting contributions and paying out benefits to our customers.

We have three teams within the Customer Experience team split across two product teams and a service design team. The product teams own the development of products and services in two key domains; our member (b2c) and employer & third-party ‘connectors’ e.g. accounting, payroll providers through a b2b channel. Our service design team supports both product teams with design, and evolution of our service design and driving our continuous evolution of our experience design.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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